Pro-ID's Satisfaction Guarantee

At Pro-ID, your satisfaction is paramount. We go the extra mile to ensure you're happy with our offerings. However, if, for some reason, a product you've acquired from our website doesn't meet your expectations, we're here to assist. We gladly accept returns and offer suitable replacements, keeping in line with the stipulations detailed in this policy.

Please be aware that we cannot process refunds for services that have been fully executed. If we don't receive the returned item, it won't be eligible for replacement. Additionally, it's essential to understand that charges related to shipping and insurance remain non-refundable.

Pro-ID's Return Criteria

We're committed to ensuring your satisfaction with our products. At Pro-ID, we are prepared to accept product returns and provide replacements if any of the subsequent conditions are met:

Order Mismatch

Should you receive products that substantially deviate from what you ordered, especially in terms of branding or customization, please alert us.

Product Deficiencies and Damages

In the event you receive a defective product, Pro-ID commits to offering a suitable replacement. It's crucial to submit any claims for damaged items within 48 hours from the time of product receipt, accompanied by photographic evidence. We highly recommend inspecting your order promptly upon delivery. If damages are reported after 48 hours of receiving the product, we may not be able to assist.

Shortfall in Order Supply

Occasionally, there might be an oversight leading to undersupply. If you receive fewer products than you ordered, please bring this to our attention within 48 hours of receiving your order. Pro-ID will make every effort to dispatch the missing units and complete your order.

Your contentment is our priority, and we'll take swift action to rectify any discrepancies.

Refunds

Upon receiving your returned product, Pro-ID will conduct a thorough inspection. Post-inspection, we will inform you of the outcome, indicating whether the refund has been approved. If it gets the green light, the refund will be automatically processed to your original mode of payment. Do keep in mind, depending on your bank or credit card provider, it might take additional time for the refunded amount to reflect in your account.

Refunds

Customized Products at Pro-ID

Customized Products at Pro-ID

Pro-ID is renowned for delivering top-tier customized solutions to its clientele. Owing to the unique nature of these tailored products, they fall outside our refund scope. When an order for a personalized item is placed, our dedicated team dives into crafting the exclusive design as specified by you. Given the meticulous attention to detail and the efforts invested, refunds are not feasible for these special items.

It's imperative to double-check and be certain of your order and design specifics before finalizing a customized product purchase. If there are any queries or uncertainties about your order, don't hesitate to get in touch with Pro-ID's customer service team before committing to your purchase. We're here to assist and ensure you're confident with your selection.